Terms and Conditions

Effective Date: September 1, 2025
Last Updated: September 1, 2025

1. Introduction and Agreement to Terms

Welcome to Steakora.com (“Steakora,” “we,” “us,” or “our”), an online marketplace connecting consumers (“Customers”) with independent ranches, farms, and butchers (“Merchants”) to purchase high-quality meat and related products (“Products”).

These Terms and Conditions (“Terms”) govern your access to and use of steakora.com (the “Site”), including any content, functionality, and services offered on or through the Site. This is a legally binding agreement between you (as a Customer, Merchant, or other “User”) and Steakora.

By accessing the Site, creating an account, or purchasing or selling Products, you agree to be bound by these Terms and our Privacy Policy and Cookie Policy (collectively, the “Policies”). If you do not agree to all of these Terms, do not use the Site.

Marketplace Role (Summary): Steakora operates a platform. Merchants are the seller of record for their Products and are solely responsible for listings, fulfillment, customer service, and refunds/returns for those Products. See Sections 4 and 5.

2. Definitions

  • Customer: An individual or entity that uses the Site to browse or purchase Products.
  • Merchant: An independent, third-party ranch, farm, butcher, or vendor approved to list and sell Products on the Site.
  • Site: The Steakora.com platform and associated services.
  • User: Any visitor or account holder, including Customers and Merchants.

3. Eligibility, Accounts & Security

a) Eligibility. You must be at least 18 years old and capable of forming a binding contract.
b) Registration. To access certain features, create an account with accurate, current, and complete information.
c) Security. Keep your credentials confidential; you are responsible for all activity on your account. Notify us immediately of unauthorized use or suspected breach.
d) Personal Use (Customers). You purchase for personal, non-commercial use unless we explicitly allow otherwise.

4. Marketplace Role; Relationship with Merchants

a) Platform Only. Steakora provides an online marketplace but is not the buyer or seller of the Products.
b) Seller of Record. The Merchant you order from is the seller of record and solely responsible for the quality, safety, legality, labeling, marketing, pricing, tax compliance, fulfillment, and customer service for their Products.
c) No Warranties or Endorsement. We do not guarantee or endorse any Merchant, Product, claim, or practice.
d) Disputes with Merchants. Disputes arising from a transaction (quality, delivery, returns) are between you and the Merchant (see Section 9 for returns/refunds and Section 12 for release).

5. Terms for Merchants (Summary; see Merchant Agreement)

Merchants must complete onboarding and agree to our separate Merchant Agreement (including fees and payout terms). Key obligations:

  • Listings. Accurate, truthful, and lawful descriptions, images, pricing, weights, origin, and claims; compliance with all applicable laws (e.g., USDA/FSIS, FDA, state/local).
  • Fulfillment. Timely fulfillment; cold-chain packaging for perishables; valid tracking; compliance with carrier/temperature requirements.
  • Customer Service. Prompt responses and resolution of issues via the Order page.
  • Payments. Payments and payouts are processed via Stripe (including Stripe Connect). You agree to Stripe’s terms and to complete KYC; commissions, reserves, and payout schedules apply per Merchant Agreement.
  • Compliance & Indemnity. Maintain required licenses and insurance; you agree to defend and indemnify Steakora against claims arising from your Products, practices, or policy breaches.

6. Orders, Pricing, Payments & Taxes (Customers)

a) Offer & Acceptance. When you place an order, you make an offer to purchase from the specific Merchant. The Merchant accepts when they process/fulfill.
b) Payments via Stripe. You authorize charges to your selected payment method for Product price, shipping, and taxes. We (or Stripe) may place a temporary authorization hold. We do not store full card numbers.
c) Pricing/Errors. We and Merchants may correct pricing, availability, or typographical errors. If your order is affected, we may cancel and refund or contact you for options.
d) Taxes. Applicable taxes are calculated and collected where required. You are responsible for any additional taxes, duties, or fees not collected at checkout.
e) Promos/Gift Cards. Promo codes are single-use, non-transferable, and may not be combined unless stated. Gift cards are non-refundable except where required by law.

7. Shipping, Delivery & Risk of Loss

a) Merchant Fulfillment. Merchants arrange shipping; policies, costs, methods, and delivery windows can vary by Merchant/Product.
b) Risk of Loss/Title. Title and risk of loss pass when the Merchant hands the shipment to the carrier.
c) Delays. Weather, carrier capacity, and other events may cause delays; these are not a basis for refund unless the item arrives spoiled or unusable per the Merchant’s policy for perishables.
d) Address Accuracy. You must provide a deliverable address; loss due to incorrect/incomplete addresses is not refundable.
e) After Delivery. Theft after a carrier marks “Delivered” is outside Merchant/Steakora control (consider signature-required shipping if available).

8. Perishables & Food Safety (Customers)

Perishable Products may arrive partially thawed and still be safe. As a general guideline, if the product is cold to the touch (≤ 40°F / 4°C) or has ice crystals, it is considered safe to refrigerate/refreeze. If you believe a Product is unsafe, do not consume it and contact the Merchant immediately via your Order page with photos.

9. Returns, Refunds & Order Issues (Handled by Merchants)

a) Merchant-Managed. Returns, refunds, and replacements are handled by the Merchant for their Products.
b) Start on your Order page. Go to My Account → Orders → [Order #] → Contact Seller / Request a Refund and submit details (include photos for damage/temperature issues).
c) Perishables. No physical returns. Report temperature/spoilage issues within 24 hours of delivery and damage/incorrect/missing items within 48 hours (photos required).
d) Escalation to Steakora. If the Merchant does not respond within 2 business days or you believe they are not honoring their posted policy, email [email protected] with your Order # and screenshots. Steakora may facilitate communication but is not obligated to issue refunds directly, except where required by law.
e) Refund Method/Timing. Approved refunds are issued by the Merchant via Stripe to your original payment method or as store credit if the Merchant allows. Banks typically post Stripe refunds in 5–10 business days after processing. Shipping fees are non-refundable unless due to Merchant error or verified quality issues.

10. User Content, Reviews & Conduct

a) User Content. You may post reviews, questions, photos, or other content (“User Content”). You grant Steakora a non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, worldwide license to use, reproduce, modify, publish, translate, distribute, display, and create derivative works from your User Content in connection with the Site and our business.
b) Moderation. We may remove or refuse content that is unlawful, misleading, defamatory, harassing, obscene, infringing, or otherwise objectionable.
c) Conduct. You agree not to: violate laws; infringe third-party rights; post false or misleading claims; upload viruses or malicious code; scrape or reverse engineer; or interfere with the Site’s operation; or circumvent security.

11. Intellectual Property

The Site (including all software, text, graphics, logos, icons, images, and design) is owned by Steakora or its licensors and protected by intellectual property laws. You may not use our trademarks without prior written permission. All rights not expressly granted are reserved.

12. Third-Party Services & Links

The Site integrates third-party services (e.g., Stripe for payments, carriers for shipping, analytics/ads partners). Those services are governed by their own terms and privacy policies. We are not responsible for third-party sites or services.

13. Disclaimers

THE SITE AND ALL CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, STEAKORA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT GUARANTEE ANY MERCHANT, PRODUCT, CLAIM, OR PRACTICE, NOR THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE.

Food safety notice. Always follow safe handling/cooking guidelines. Do not consume items you believe may be unsafe.

14. Release

To the maximum extent permitted by law, you release Steakora and its affiliates from claims, demands, and damages (actual and consequential) arising out of or in any way connected with disputes between you and any Merchant or other User, including issues concerning listings, quality, labeling, shipment, returns, refunds, or communications.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, STEAKORA AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO YOUR USE OF THE SITE OR PRODUCTS.
IN NO EVENT WILL OUR AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO STEAKORA (EXCLUDING PRODUCT AMOUNTS PAID TO MERCHANTS) IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

Some jurisdictions do not allow certain limitations; some of the above may not apply to you.

16. Indemnification

You agree to defend, indemnify, and hold harmless Steakora, its affiliates, and their officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your: (a) use of the Site or Products; (b) violation of these Terms or Policies; (c) User Content; or (d) violation of any law or third-party right.

17. Termination & Suspension

We may suspend or terminate your account or access to the Site at any time, with or without notice, if we believe you’ve violated these Terms, pose a risk, or for any other reason. You may close your account at any time. Sections that by their nature should survive (e.g., IP, disclaimers, limits, indemnity, governing law) will survive termination.

18. Governing Law; Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. You agree to the exclusive jurisdiction and venue of the state and federal courts located in Hillsborough County, Florida for all disputes not subject to informal resolution. You waive objections to venue and forum non conveniens.

19. Changes to the Terms

We may revise these Terms at any time. Changes are effective upon posting the updated Terms on the Site with a new “Last Updated” date. Your continued use of the Site constitutes acceptance of the revised Terms.

20. Miscellaneous

  • Entire Agreement. These Terms plus the Policies (and Merchant Agreement, where applicable) are the entire agreement between you and Steakora about the Site.
  • Severability. If any provision is invalid, the remainder remains in effect.
  • No Waiver. Our failure to enforce a provision is not a waiver.
  • Assignment. You may not assign these Terms; we may assign them without restriction.
  • Force Majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

21. Contact Information

General & Support: [email protected]
Privacy: [email protected]
Mailing Address: 1005 N. Marion Street, Tampa, FL 33602, USA